Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
نویسندگان
چکیده
منابع مشابه
Customer Satisfaction with Technology Mediated Service Encounters
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ژورنال
عنوان ژورنال: Journal of Marketing
سال: 2000
ISSN: 0022-2429,1547-7185
DOI: 10.1509/jmkg.64.3.50.18024